Shipping policy

Shipping Policy

Last updated: June 4, 2026

Sacred Soul Remedies is the artisan and remedies shop of Sacred Soul Health Trust and Ministry, a 508(c)(1)(a) faith-based organization based in Jonesborough, Tennessee. Forge and Flow is the community programs and membership brand operating under the same ministry at forgeandflow.org. This Shipping Policy applies to all physical product orders placed through our Shopify shop at shop.sacredsoulhealth.net.

Products Covered

This policy applies to all physical products sold through Sacred Soul Remedies on Shopify, including:

  • Signed Poetry Chapbooks and bundled gift sets
  • Sacred Poetry Art Prints
  • Botanical aromatic aura mists, including the Blue Ray Temple Aura Mist

Where We Ship

We ship from Jonesborough, Tennessee, United States, to the following regions:

  • North America
  • Latin America and the Caribbean
  • Europe
  • North Africa and the Middle East
  • Sub-Saharan Africa
  • Asia Pacific
  • Australia, New Zealand, and Oceania

Processing Time

Processing time is the time it takes us to prepare and package your order before it ships. Processing time is separate from carrier transit time.

  • Signed Poetry Chapbooks and Bundles: 3 to 7 business days from order to shipment. Each book is personally signed by the author and prepared with care.
  • Aura Mists: 5 to 10 business days from order to shipment. Each mist is hand-crafted in small batches at One Song Grove and prepared with care.
  • Sacred Poetry Art Prints: 5 to 10 business days from order to shipment. Each print is made-to-order.

Orders placed on weekends or holidays begin processing the next business day.

Shipping Methods and Transit Times

We ship through USPS or another standard carrier. Shipping costs are calculated at checkout based on the carrier's rates, your destination, and package weight. Expedited shipping is available at checkout for an additional fee where offered.

  • Domestic transit time (United States): 3 to 7 business days after shipment.
  • International transit time: 15 to 30 business days after shipment, depending on destination and customs processing.

Tracking

A tracking number is sent to your order email once your package ships. If you do not see it within 24 hours of receiving your shipping confirmation, please check your spam folder before reaching out.

International Orders

For all international orders, please note the following:

  • Transit times vary by country, typically 15 to 30 business days.
  • The buyer is responsible for any customs duties, taxes, or import fees imposed by their country. These are not included in the price of the product or shipping at checkout.
  • The buyer is responsible for reviewing and complying with their country's import regulations before placing an order. We are not responsible for orders held, delayed, returned, or destroyed by customs.
  • We are not responsible for delays caused by customs processing or carrier issues outside the United States.

If your country's customs holds, returns, or destroys your package, we are not able to issue a refund or send a replacement.

Damaged Packages

If your package arrives damaged, contact us within 7 days of delivery at team@sacredsoulhealth.net with a photo of the damage and your order number. We will replace the item at no cost or issue a full refund.

Lost Packages

If tracking shows your package has stopped moving for more than 10 business days, or the carrier marks it as lost, please contact us. We will work with you on a reshipment or refund based on what the carrier confirms.

Packages Marked Delivered but Not Received

If tracking shows your package was delivered but you have not received it, please:

  • Check with neighbors and household members
  • Look around your property for hidden delivery spots
  • Wait 48 hours, as carriers occasionally mark packages delivered slightly early
  • Contact your local post office or carrier to file a report

If the package still cannot be located after these steps, please contact us. We will work with you on a case-by-case basis, though we cannot guarantee replacement for packages confirmed delivered by the carrier.

Incorrect Shipping Address

You are responsible for providing an accurate shipping address at checkout. If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipment. If a package is delivered to the wrong address because of an error at checkout, we are not able to issue a refund or send a replacement.

Contact

For shipping questions or to report a damaged or lost package, please contact us:

Sacred Soul Health Trust and Ministry A 508(c)(1)(a) Faith-Based Organization

Email: team@sacredsoulhealth.net Phone: 917-513-3780 Mailing address: Jonesborough, TN 37659, United States

We respond within 3 business days.